Terms and Conditions
Last updated: 17 September 2026
Welcome to DayNapper.
These Terms & Conditions ("Terms") apply to your use of www.daynapper.com and to purchases made through our website.
Please read these Terms carefully before placing an order.
Nothing in these Terms affects your statutory rights as a consumer.
1. About us
The website is operated by:
Daynapper Ltd
Company number: 13575355
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
Email: hello@daynapper.com
In these Terms, "DayNapper", "we", "us" and "our" means Daynapper Ltd.
"You" and "your" means the person using our website or placing an order.
2. Using our website
You may use our website for lawful purposes only.
You must not:
Use the website for any unlawful purpose;
Attempt to gain unauthorised access to our systems;
Interfere with the operation or security of the website;
Copy or commercially exploit our content without permission;
Submit false or misleading information; or
Use the website in a way that could damage DayNapper or other users.
We may suspend or restrict access to the website where reasonably necessary, including for maintenance, security or operational reasons.
3. Our products
We make reasonable efforts to ensure that product descriptions, photographs, dimensions, colours and other information on our website are accurate.
Colours and appearance may vary slightly depending on your device or screen settings.
We may make reasonable changes to product specifications where necessary, including where changes are required for safety, regulatory, manufacturing or product improvement reasons.
Nothing in this section limits your statutory rights.
4. Product safety
DayNapper products must be used in accordance with the instructions and safety information supplied with the product.
You should read all instructions and safety information before use.
The product must only be used for its intended purpose and in accordance with the instructions supplied.
You are responsible for ensuring that the product is used appropriately and safely.
The product must not be modified, altered or used in a manner inconsistent with the supplied instructions.
If you believe that a DayNapper product is defective or may be unsafe, stop using it and contact us immediately at hello@daynapper.com
Nothing in this section limits your statutory rights.
5. Prices
Prices displayed on our website are in pounds sterling (£), unless otherwise stated.
Our prices include VAT where applicable.
Delivery charges, if applicable, will be displayed before you complete your purchase.
We may change our prices at any time. However, the price applicable to your order will normally be the price displayed when you place your order.
If an obvious pricing error occurs, we may contact you before accepting the order or, where permitted by law, cancel the order and refund any payment already made.
6. Placing an order
When you place an order through our website, you are making an offer to purchase the products selected by you.
After placing an order, you will normally receive an email confirming that we have received your order.
Your order is accepted when we confirm acceptance of your order or dispatch the products, whichever occurs first.
We may refuse or cancel an order where, for example:
The product is unavailable;
There is an obvious error in the product description or price;
We reasonably suspect fraudulent activity;
We are unable to deliver to the requested address; or
We are required to do so by law.
If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled order.
7. Payment
Payment must be made using one of the payment methods available at checkout.
Payments made through our website are processed using Squarespace Payments and its payment processing partners.
You confirm that you are authorised to use the payment method provided.
8. Delivery
We currently deliver within the United Kingdom.
Orders are fulfilled through our fulfilment partner, WePrep/Mintsoft, and delivered using DPD or another delivery service where reasonably necessary.
Our standard delivery service is DPD Next Day delivery, subject to the delivery service and destination available at checkout.
Delivery times are estimates unless we expressly state otherwise.
Once your order has been dispatched, you may receive delivery updates directly from the relevant delivery provider.
We are not responsible for delays caused by circumstances outside our reasonable control, including courier delays, severe weather, industrial disputes or other events beyond our reasonable control.
If your order arrives damaged, please contact us as soon as reasonably possible and provide photographs where appropriate.
This does not affect your statutory rights.
9. Delivery addresses
You are responsible for providing an accurate and complete delivery address when placing your order.
If an order cannot be delivered because incorrect or incomplete information was provided, we may charge reasonable additional delivery costs where permitted by law.
Nothing in this section affects your statutory rights.
10. Returns and cancellations
If you purchase from us online as a consumer, you generally have a statutory right to cancel your order within 14 days of receiving the goods without giving a reason.
Our Returns & Refunds Policy explains how to exercise this right and how returns are handled.
Nothing in these Terms affects your statutory rights relating to faulty, damaged or incorrectly supplied goods.
11. Faulty, damaged or incorrectly supplied products
If your DayNapper product is faulty, damaged or does not correspond with its description, please contact us at hello@daynapper.com
Depending on the circumstances and your statutory rights, you may be entitled to a repair, replacement, refund or other remedy.
We may reasonably ask for photographs, details of the issue and proof of purchase to help us investigate.
These rights are separate from your right to cancel an online purchase simply because you have changed your mind.
12. No additional warranty
DayNapper does not currently provide an additional manufacturer's warranty beyond your statutory consumer rights.
Your statutory rights in relation to the quality, safety and conformity of products are not affected.
13. Intellectual property
All content on the DayNapper website, including text, photographs, graphics, logos, product designs, videos, illustrations, branding and other materials, is owned by or licensed to Daynapper Ltd and is protected by applicable intellectual property laws.
The DayNapper name and DayNapper™ branding are used by Daynapper Ltd.
You may view and use the website for personal, non-commercial purposes.
You must not reproduce, copy, distribute, modify, sell or commercially exploit our content without our prior written permission.
14. Reviews and customer content
If you submit a review, photograph, video, testimonial or other content to us, you confirm that:
You have the right to provide that content;
The content does not infringe another person's rights;
The content is not unlawful, misleading or defamatory; and
You are not impersonating another person.
By submitting content to DayNapper, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce and display that content in connection with our business, including on our website, social media and marketing materials.
We may choose not to publish or may remove content that we reasonably consider unlawful, misleading or inappropriate.
We will not knowingly present a review as genuine customer feedback where it was not genuinely provided by a customer.
15. Website availability
We aim to keep our website available and information accurate and up to date.
However, we do not guarantee that the website will always be available, uninterrupted or completely error-free.
We may update, modify or temporarily suspend parts of the website where reasonably necessary.
16. Liability
Nothing in these Terms excludes or limits our liability where it would be unlawful to do so.
This includes liability for:
Death or personal injury caused by our negligence;
Fraud or fraudulent misrepresentation;
Breach of your statutory consumer rights;
Defective products where liability cannot legally be excluded; or
Any other liability that cannot legally be excluded.
Subject to the above, we will be responsible for losses that are reasonably foreseeable and arise from our breach of these Terms or our negligence.
Nothing in these Terms seeks to exclude or restrict any consumer rights or remedies that cannot legally be excluded or restricted.
17. Events outside our reasonable control
We will not be responsible for a failure or delay in performing our obligations where this results from circumstances outside our reasonable control.
These may include natural disasters, severe weather, fire, flood, epidemic or pandemic, war, terrorism, civil unrest, industrial disputes, transport disruption, interruptions to utilities or telecommunications, or failures of third-party service providers.
Where such an event occurs, we will take reasonable steps to minimise its impact.
18. Privacy
Our collection and use of personal data is explained in our Privacy Policy
19. Changes to these Terms
We may update these Terms from time to time.
The version in force when you place an order will apply to that order.
Changes will not affect rights that have already arisen under an order we have accepted.
The latest version will always be published on this page.
20. Severability
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be modified or removed to the extent necessary and the remaining provisions will continue to apply.
21. Governing law
These Terms are governed by the laws of England and Wales.
If you are a consumer, nothing in these Terms affects any mandatory consumer protection rights that apply to you.
22. Contact us
Daynapper Ltd
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
Email: hello@daynapper.com
Company number: 13575355
Last updated: 17 September 2026