Returns and Refunds Policy

We hope you love your DayNapper.

However, if it isn't quite right, we're here to help.

Returns

If you purchase DayNapper online, you have a legal right to change your mind and cancel your order within 14 days of receiving it, without having to give a reason.

To request a return, please email hello@daynapper.com within 14 days of receiving your order. We'll then provide instructions on how and where to return your DayNapper.

Unless your item is faulty, damaged or incorrect, return shipping costs are the responsibility of the customer. As a small independent business, we're unfortunately unable to offer free returns for change-of-mind purchases.

DayNapper should be returned in a clean and unused condition, with all original components and accessories, including the travel bag and instruction manual. If the product has been opened and inspected, you may be responsible for any reduction in value caused by handling beyond what is necessary to establish the product's nature, characteristics and functioning. For hygiene and safety reasons, we cannot accept returns where the product is unsuitable for resale.

Please contact us before returning your order so that we can provide the correct return instructions. Returns sent without first contacting us may be delayed in processing.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives.

If your DayNapper arrives damaged, is faulty, does not match its description, or you have received the wrong item, please contact us as soon as possible at hello@daynapper.com, including a description of the issue and photographs.

We'll assess the problem promptly and, where appropriate, arrange a replacement or refund in accordance with your statutory consumer rights. We will cover reasonable return costs for faulty, damaged or incorrectly supplied items.

Refunds

Once we've received and inspected your return, we'll confirm whether your refund has been approved.

Where you exercise your statutory right to cancel, we will refund the purchase price and the cost of the standard delivery option you originally selected. If you chose a more expensive delivery option, we are only required to refund the cost of the standard delivery option.

Your refund will normally be issued to your original payment method within 14 days of receiving the returned goods. Your bank or card provider may take additional time to process the refund.

Your statutory rights are not affected by this policy.